Shipping policy

Shipping Policy

At Luxe Whiskers, we work with trusted suppliers to bring you high-quality cat products at the best possible prices. Please read the following information carefully before placing your order.

📦 Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, it is prepared for dispatch by our supplier. You will receive a shipping confirmation email once your order has been shipped.

🚚 Shipping Timeframes

Because we partner with multiple suppliers, shipping times may vary depending on product availability and destination.

Estimated delivery times:

Australia: 5–12 business days
International: 7–20 business days

These timeframes are estimates only and are not guaranteed. Delays may occur due to customs clearance, courier disruptions, or high demand periods.

📦 Split Shipments

If your order contains multiple items, they may be shipped separately and arrive at different times. This allows us to get products to you as efficiently as possible.

💰 Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.
All applicable shipping costs are displayed before you complete your purchase.

📍 Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, losses, or non-delivery caused by incorrect or incomplete addresses. Orders returned due to address errors may require additional shipping fees to be resent.

🔍 Order Tracking

Tracking information will be provided where available.
Please allow 24–72 hours after dispatch for tracking updates to appear.

Some international shipments may experience limited tracking updates depending on the carrier.

🌍 Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or duties imposed by local authorities.
These charges are the responsibility of the customer and are not included in the item price or shipping cost.

📦 Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with our suppliers and carriers to assist where possible.

While we do our best to ensure timely delivery, we cannot guarantee delivery dates.